Contact information

CONTACT INFORMATION

We’re here to help. If you have questions about an order, product, shipping, returns, refunds, or any other matter related to Mai Express, please contact us using the information below.
Mai Express
Pennsylvania, United States
Email: support@shopmaiexpress.com

For questions about an existing order, please include your order number and the email address used when placing your order so we can assist you as quickly as possible.

Customer inquiries will generally be reviewed within 1–2 business days.
Please contact us before sending any returns. Approved returns will be provided with the appropriate return address and instructions in accordance with our Return and Refund Policy.

Last updated: September 2026