Terms of service

TERMS OF SERVICE

Last updated: September 27, 2026

OVERVIEW

This website is operated by Mai Express. Throughout the site, the terms “we,” “us,” and “our” refer to Mai Express. Mai Express offers this website, including all information, tools, products, and services available from this site, to you conditioned upon your acceptance of these Terms of Service and all other policies referenced herein.

By visiting our website, purchasing something from us, creating an account, or otherwise using our website or services, you agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you should not access the website or use our services.

Mai Express offers brand-new footwear and related merchandise. Product sizing, features, packaging, availability, and other relevant information will be described in the applicable product listing.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you are the age of majority and have given permission for any minor dependents under your supervision to use this website.

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any applicable laws while using our website or services.

You must not transmit viruses, malicious code, or other material intended to interfere with the operation or security of the website.

A violation of these Terms may result in suspension or termination of your access to our services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service, cancel orders, limit quantities, or restrict access to our website when reasonably necessary and permitted by applicable law.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our services, website content, or access to the services without our express written permission, except as permitted by law.

We reserve the right to modify or discontinue any part of our website or services at any time, subject to applicable law.

SECTION 3 - ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information presented on our website is accurate and current. However, information may occasionally contain typographical errors, inaccuracies, or omissions.

Product descriptions, specifications, availability, prices, photographs, measurements, sizing information, and other information are provided in good faith.

We make reasonable efforts to accurately describe the products offered on our website. Customers should review the applicable product listing, photographs, sizing information, and other product details before purchasing.

SECTION 4 - PRODUCTS AND SERVICES

Certain products or services may be available exclusively online and may have limited quantities.

We make reasonable efforts to display product colors, appearance, features, and other characteristics accurately. However, colors and appearance may vary depending on your device, screen, lighting, and other factors.

Product photographs form part of the product presentation. Customers should review all available photographs and descriptions before purchasing.

Sizing may vary among manufacturers, brands, styles, and production periods. Any measurements or size conversions provided are intended to assist customers but should be considered approximate unless otherwise stated.

Customers are responsible for reviewing the size identified in the applicable product listing before completing a purchase.

We reserve the right to limit the quantities of products or services offered and to discontinue products at any time.

SECTION 5 - PRICES

Prices for our products are subject to change without notice.

The price displayed when an order is placed generally applies to that transaction, except in cases involving obvious pricing errors, technical errors, fraud, or circumstances otherwise permitted by applicable law.

Prices may not include applicable sales taxes, shipping charges, duties, or other charges unless specifically stated.

SECTION 6 - ORDERS

Submitting an order does not necessarily guarantee acceptance of the order.

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including when we suspect fraud, unauthorized activity, pricing errors, inventory errors, or violations of these Terms.

If we cancel an order after payment has been processed, we will issue an appropriate refund to the original payment method.

Because some Mai Express products may be available in limited quantities or sizes, an item may become unavailable before inventory information is updated. If this occurs after you place an order, we will notify you and issue an appropriate refund for the unavailable item.

SECTION 7 - BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for purchases made through our store.

You agree to promptly update your information when necessary so that we can complete transactions and contact you regarding your orders.

You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account to the extent permitted by applicable law.

SECTION 8 - PAYMENT

Payment must be made using a payment method accepted through our checkout system.

Payment processing may be performed by third-party payment providers. Your use of those payment services may also be subject to the payment provider's terms and privacy practices.

We do not guarantee that every payment method will remain available at all times.

SECTION 9 - SALES TAX

Applicable sales taxes may be calculated and collected at checkout based on applicable tax laws, the customer's shipping destination, the type of merchandise purchased, and other relevant factors.

Customers remain responsible for any taxes, duties, or governmental charges that are legally their responsibility and that are not collected by us at checkout.

SECTION 10 - SHIPPING AND DELIVERY

Shipping options, estimated delivery times, and applicable charges will be displayed during checkout or otherwise communicated to you.

Processing and delivery estimates are not guarantees unless expressly stated otherwise.

Delivery times may be affected by carriers, weather, holidays, incorrect addresses, transportation disruptions, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

Our separate Shipping Policy, when applicable, forms part of these Terms.

SECTION 11 - RETURNS AND REFUNDS

Returns, refunds, exchanges, damaged merchandise, incorrect merchandise, and related matters are governed by our Return & Refund Policy.

Unless otherwise stated in that policy, customers generally have 30 days after receiving an eligible item to request a return.

Returned merchandise must satisfy the eligibility requirements stated in our Return & Refund Policy.

Customers should contact us before sending merchandise back. Unauthorized returns may not be accepted.

Our Return & Refund Policy is incorporated into these Terms by reference.

SECTION 12 - AUTHENTICITY AND TRADEMARKS

Brand names, logos, trademarks, and product names appearing on our website belong to their respective owners.

References to third-party brands are made for identification and description of products offered for resale and do not imply sponsorship, endorsement, authorization, or affiliation with Mai Express unless expressly stated.

Mai Express is committed to offering authentic merchandise and does not knowingly offer counterfeit merchandise.

SECTION 13 - THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, applications, payment providers, shipping providers, or other services.

We are not responsible for the content, accuracy, availability, policies, or practices of third-party websites or services that we do not control.

You should review the policies and terms of applicable third parties before engaging in transactions with them.

SECTION 14 - USER COMMENTS, REVIEWS, AND CONTENT

If you submit reviews, comments, feedback, photographs, suggestions, or other content to us, you represent that you have the right to provide that content.

You may not submit content that is unlawful, threatening, abusive, defamatory, obscene, fraudulent, misleading, or that infringes the rights of another person.

We may remove or moderate content when reasonably necessary and permitted by law.

SECTION 15 - PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy.

Please review our Privacy Policy for information about how personal information may be collected, used, disclosed, and protected.

SECTION 16 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain errors, inaccuracies, or omissions relating to product descriptions, sizing, pricing, promotions, shipping charges, delivery estimates, availability, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel affected orders when appropriate and permitted by law.

If an order is canceled after payment because of such an error, the applicable payment will be refunded.

SECTION 17 - PROHIBITED USES

You may not use our website or services:

(a) for unlawful purposes;
(b) to solicit others to perform unlawful acts;
(c) to violate applicable laws or regulations;
(d) to infringe intellectual property rights;
(e) to harass, abuse, insult, harm, defame, intimidate, or discriminate unlawfully;
(f) to submit intentionally false or misleading information;
(g) to transmit viruses, malware, or other harmful code;
(h) to collect or track personal information unlawfully;
(i) to spam, phish, scrape, crawl, or otherwise interfere with our website except as permitted by law; or
(j) to circumvent security features of our website or services.

We may terminate or restrict access for prohibited uses when appropriate.

SECTION 18 - DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website and services are provided on an “as is” and “as available” basis except for warranties or protections that cannot legally be excluded.

We do not warrant that access to our website will always be uninterrupted, timely, secure, or error-free.

Nothing in these Terms excludes or limits warranties, consumer protections, or other rights that cannot legally be waived.

SECTION 19 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Mai Express will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the website, services, or products.

This limitation does not apply where liability cannot legally be limited or excluded.

Nothing in these Terms is intended to eliminate or reduce any mandatory consumer rights provided by applicable law.

SECTION 20 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Mai Express from third-party claims, liabilities, damages, and reasonable expenses arising from your unlawful use of our services, your violation of these Terms, or your infringement of another person's rights.

SECTION 21 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the unenforceable portion will be considered severed from these Terms.

The remaining provisions will continue in effect.

SECTION 22 - TERMINATION

These Terms remain effective unless terminated by you or us.

You may stop using our services at any time.

We may suspend or terminate access to our services when reasonably necessary because of a material violation of these Terms, fraud, unlawful conduct, or other circumstances permitted by law.

Provisions that by their nature should survive termination will remain effective after termination.

SECTION 23 - ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies posted on our website, constitute the agreement between you and Mai Express concerning your use of our online store and services.

Failure by us to enforce a provision of these Terms does not constitute a waiver of that provision.

SECTION 24 - ASSIGNMENT

You may not delegate, transfer, or assign this Agreement or your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.

We may transfer, assign, or delegate these Terms and our rights and obligations in connection with a sale, transfer, restructuring, or other lawful business transaction, subject to applicable law.

SECTION 25 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania and applicable federal laws of the United States, without regard to conflict-of-law principles.

To the extent permitted by applicable law, you and Mai Express consent to the jurisdiction of the appropriate state and federal courts located in Pennsylvania.

Nothing in this section deprives a consumer of protections or rights that cannot legally be waived under applicable law.

SECTION 26 - HEADINGS

The headings used in these Terms are provided for convenience only and do not limit or otherwise affect the meaning of these Terms.

SECTION 27 - CHANGES TO THESE TERMS

You can review the most current version of these Terms of Service on this page.

We reserve the right to update, change, or replace portions of these Terms by posting updated Terms on our website.

When required by applicable law, we will provide appropriate notice of material changes.

Your continued use of our website or services after updated Terms become effective constitutes acceptance of those changes, except where applicable law requires another form of consent.